Frequently Asked Questions (FAQ)
What is the Return Policy?
There is a 60-day return policy for all SUPMOGO™ products. All products must be returned in original condition with tags intact and all parts in the box. Once the product is received, a SUPMOGO quality control team member will review your request to confirm its return eligibility. If your return is approved, a refund will be issued within 3 business days. If your return is not approved, a team member will contact you within 3 business days to discuss options available.
How do I speak to a live representative or place an order via telephone?
Please contact +1 877 900 MOGO (6646)
What name will appear on my credit card statement?
SUPMOGO Inc.
When will my order be shipped?
All orders placed before 5 PM EST are shipped out the following business day.
How much is shipping and handling?
SUPMOGO™ provides FREE standard shipping for all orders in the Continental United States. For any orders outside of the United States, standard rates apply.
Do you ship internationally?
Yes, the shipping options and cost will be presented at the time of checkout.
For international orders, will I have to pay duty?
SUPMOGO™ will ship with the instructions that you provide in the checkout. We cannot determine if any duties will be charged. Please check with the shipping carrier. ANY ADDITIONAL CHARGES WILL BE YOUR RESPONSIBILITY. ANY REFUSED ORDERS WILL BE CHARGED THE SHIPPING FEE AND A 25% RESTOCKING FEE.
How often should I use the belt?
It is recommended to use the belt for at least 30 minutes a day for at least 5 days a week, do not exceed 2 hours of use when using the belt on your abdomen or back. It is important to allow your muscles to recover after your session. Many users engage in both active and passive training while they wear SUPMOGO™ EMS products. As you progress, you can adjust your routine to include daily training with no health or safety hazards. DO NOT use SUPMOGO™ EMS products while driving or while operating heavy machinery.
How do I use the SUPMOGO™ RecoveryFlex System?
We have included the How-To-Use video link. Click here.
How can I maintain my RecoveryFlex System?
The SUPMOGO™ RecoveryFlex System is machine washable, DO NOT wash the smart battery. We have included the How-To-Use video link Click here.
How should my RecoveryFlex System fit?
The RecoveryFlex System should be wrapped snug onto the skin with no gaps in between your skin and the fabric. Do NOT over-tighten the RecoveryFlex System, it should fit like a glove. Overstretching of the belt will cause tears and damage to the fabric of the belt.
What is the science behind the SUPMOGO Technology?
The SUPMOGO RecoveryFlex System is an innovative technology that provides targeted pain relief and strengthening benefits. The system incorporates advanced Targeting AI technology that synchronizes with the user's body and locates their specific pain points, adapting to their unique pain patterns. This allows for a targeted approach to relieve pain and strengthen the body.
The RecoveryFlex System is a wearable technology that can be easily worn under clothing, making it a discreet and convenient option for pain relief and strengthening on the go. It can be used anytime and anywhere, whether at home, work, or on the move.
The technology used in the RecoveryFlex System is cutting-edge and incorporates the latest advancements in functional medicine. It uses muscle stimulation and increased blood flow to provide fast and effective recovery and performance.
In addition to pain relief, the RecoveryFlex System also strengthens the affected area, allowing users to regain mobility and function. The system provides comprehensive pain relief and strengthening benefits that last.
How is the RecoveryFlex System customizable?
The RecoveryFlex System is customizable, allowing users to adjust the intensity and depth of therapy to suit their preferences. It also includes an easy-to-use mobile app that further customizes the therapy to cater to the user's specific needs.
The RecoveryFlex System is a non-invasive pain relief solution, making it a safe and effective option for people who want to avoid invasive procedures. It doesn't require surgery or medication to achieve its results.
The system is recommended by experts in the field of regenerative medicine, including Dr. Peter Michael, who has praised its effectiveness and safety. Overall, the SUPMOGO RecoveryFlex System is an innovative, safe, and effective technology that provides targeted pain relief and strengthening benefits, making it a promising solution for individuals suffering from pain and mobility issues.
For an in-depth video explanation: Click Here.
How effective is the product?
When using the SUPMOGO™ RecoveryFlex System in conjunction with with a proper diet 94% of users see results in as little as 2 to 4 weeks. Within a week of consistent use of 30 minutes to an hour on your core, this includes your abdominal and your back, you will see a difference in waist circumference due to loss of water retention. The technology in the RecoveryFlex System mimics a natural muscle contraction so the body goes through the process of muscle growth and fat loss.
Can I use the RecoveryFlex System if I recently gave birth?
You must wait a minimum of 6 weeks before using the RecoveryFlex System, but it is highly recommended to wait a period of 3 months, specifically in the case of a cesarean section. Please seek the advice of a medical professional before beginning use post-partum.
Does the RecoveryFlex System work for Adenomyosis, Endometriosis, PCOS, and ovarian cyst pain?
Yes, the RecoveryFlex System can help relieve menstrual pain due to conditions such as fibroids, adenomyosis, PCOS, ovarian cyst pain, endometriosis, and pelvic inflammatory disease.
Does the RecoveryFlex System work for endometriosis pain?
Yes! With the recommended use provided by our experts, the RecoveryFlex System can either help relieve your pain by locating where the issue derived from. Taking care of the root of what's causing the pain provides long-lasting relief and in some cases the pain diminishes entirely.
Does the RecoveryFlex System work for lower back pain, sciatica pain, pinched nerves, herniated discs, etc.?
Absolutely! Not only does the RecoveryFlex System help with all types of back pain, but it can also help rehab and recover muscle fatigue and soreness. Using Advanced Targeting AI Technology it can send and receive signals to and from your brain to localize the cause of the pain and begin rehabbing from there.
If I have a preexisting illness, can I still use SUPMOGO?
If you have a pacemaker, heart conditions, cancerous lesions on your skin, or other skin conditions, it is highly recommended not to use SUPMOGO™ EMS products. If you have any other concerns or conditions that were not stated above or mentioned in our manuals, we strongly suggest consulting a doctor or medical professional before using any of the SUPMOGO™ EMS products.
What is happening under the skin?
The impulses that are being conducted and transmitted through our conductive fabric are traveling through the muscles to complete the electronic circuit. With EMS, the signals can reach your motor neurons activating and contracting the targeted muscle groups. In comparison to TENS units, the current is only strong enough to reach your sensory neurons, which in effect only temporarily relieves pain.
Is it normal for my skin to turn red after using my RecoveryFlex System?
Yes, some redness is normal. The use of Electronic Muscle Stimulation (EMS) helps to increase blood flow, which is a portion of the reason this happens. Additionally, redness could be caused by prolonged use and the pressure or tightness of the RecoveryFlex System. After thirty minutes of use, re-apply water to the conductive fabric to ensure that the belt is still saturated. If the redness becomes excessive, try to turn down the intensity. If this does not help, please contact us!
How are the impulse signals being transmitted from the nerve to the brain?
These signals are being sent through the central and peripheral nervous systems allowing them to communicate directly with the brain. In essence, your brain is aware of the muscle contraction, but it is not the one controlling it.
How does mineral conduction work?
Anions(-), or ions that have gained one or more electrons, acquiring a negative charge and cations(+), or ions that have lost one or more electrons, gaining a positive charge create a potential electrical pathway.
Conduction through different minerals?
Sodium and potassium have one positive charge while calcium and magnesium have two. Chloride(-1), Oxygen(-2). Generally speaking, the higher charged particles have greater bonding capacity and have more ions that can create electrical “bridges”.
Are there minerals that do not conduct?
All elements have a charge. Only gases (e.g., radon) are neutral. Salt (NaCl) is neutral but is compromised of positive (Na) and negative (Cl) elements/ions.
How does the Sodium/Salt from naturally sweating enhance conduction?
Sweat has salt (NaCI) and provides positive(+) and negative(-) ions for electrical impulses.
Does human sweat differ from person to person?
Yes, but NaCl (salt) is still the major component and therefore will still allow for the same level of conductivity.
Using different types of water to conduct?
Distilled/deionized water has no salts and does not conduct electricity and is actually an insulator. All other water contains varying levels of salts that act as a conduction method to transmit the impulses from our conductive fabric.
What is the difference in conductivity of basic tap water versus saltwater?
Seawater is over 200 times as salty as fresh water and contains mostly sodium chloride. Potassium chloride should provide similar conductivity.
Does ionization matter?
Ionization separates water into OH- and H+ with an electrical charge. This should not make much of a difference in creating a circuit however salts (KCl, NaCl) are much better for conduction.
Does OH matter?
OH- would raise the pH levels of the water but in the case of SUPMOGO's conductive fabric, this would not make a big difference.
What devices support the mobile app?
Apple devices with IOS version 9.0 +
Android devices with OS version 5.0 +
What can I do using the app?
Our SUPMOGO™ Smart App acts as a remote control and allows you to fully customize the Intensity (how strong the contraction is), Pulse (how long and how deep the contractions penetrate your muscles), & Rest (amount of seconds in between each contraction) settings of your sessions. You can also access our website, community forum, how to use instructions, and you can contact us directly from the app.
Can I use SUPMOGO without the Smart App?
No, the Smart Battery which powers the session is controlled by the app. If your smartphone dies or you are a substantial distance from your device your session will continue. The app is used to adjust the settings of your session, like a TV remote, if the batteries dye the TV will remain on, you just won't be able to change the channel or adjust the volume.
Why can't I store my last settings on the app?
For all levels of users, SUPMOGO™ needs to be gradually increased and a warm-up period is necessary. As a safety feature, SUPMOGO™ defaults to level 0 Intensity with every pause or reset, only the Pulse and Rest settings will remain the same from your previous session.
How long does the battery last?
The battery will last 8-10 hours depending on the intensity level of the session.