Refund policy

Refund Policy: At SUPMOGO, we offer a 60-day return policy, providing you with 60 days after receiving your item(s) to request a return. To be eligible for a return, your item must be in the same condition in which you received it, with all the original components in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at: info@supmogo.com.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that we will not accept items that are sent back to us without first requesting a return.

For any questions regarding your return, you can always reach out to us at info@supmogo.com or call our specialists at (877)900-6646.

Damages and Issues: Please inspect your order upon receipt, if you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and correct it immediately.

Exceptions/Non-Returnable Items: If you feel like your return was denied unjustly please contact a member of our team at (877)900-6646 or email publicrelations@supmogo.com.

If you have any questions or concerns regarding your specific item, please reach out to us.

Sale items and gift cards cannot be returned.

Exchanges: The quickest way to exchange an item is to contact a specialist at our customer support line (877)900-6646 or through email at info@supmogo.com. Depending on the time frame that has passed our specialist will take the necessary steps to guarantee your satisfaction.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without justification. To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds: Once we receive and inspect your return, we will notify you and inform you if the refund was approved by our quality control department. If approved, you will receive an automatic refund on your original payment method within 5-7 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@supmogo.com.